February 25, 2024

Davao City rolls out contact center for public concerns


CONTACT CENTER. Mayor Sebastian Duterte (left) graces the launching of the Davao City Contact Center (DCCC) on Thursday afternoon. The center will serve as the local government’s central hotline for inquiries and concerns. (Photo courtesy of Davao CIO)

DAVAO CITY – The local government launched here Thursday afternoon the Davao City Contact Center (DCCC) to hear the concerns of its residents.

The center, according to Mayor Sebastian Duterte, will serve as the city government’s central hotline for inquiries and concerns.

Duterte said the center is in line with the city government’s ongoing efforts to promote the active participation of citizens in the growth and development of the city.

“This will be the perfect platform from which the government can listen to the voices of the citizenry and gauge the pulse of the people,” he said during the inauguration.

Duterte also urged local public officials to give weight to the issues and concerns of citizens.

Meanwhile, City Information Office (CIO) officer-in-charge Harvey Lanticse said the contact center will serve as an information gateway that will address general inquiries about the services, programs and policies of the city government and its offices.

He said DCCC currently has 36 team members and can be reached round-the-clock through publicly posted telephone and mobile phone numbers. (PNA)