THE Quezon City Government has resolved 4,580 of the 5,589 reports submitted through its QC iReport platform as of August 31, 2026, giving the digital reporting system an 82-percent resolution rate nearly four months after its launch.
The platform also recorded a 99-percent response rate, with city officials saying unresolved cases remain under action and may require coordination with other agencies, site inspections, repairs, construction work and other on-the-ground interventions before they can be closed.
QC iReport was established to give residents a direct and accessible channel for reporting non-emergency complaints, concerns, requests and inquiries, while allowing them to track the government’s response to their submissions.
“QC iReport is part of our commitment to digitize local government processes and make public services more accessible to our residents,” Mayor Joy Belmonte said.
“More importantly, it gives QCitizens a direct channel to raise their concerns, monitor government action, and get the assistance their communities need,” she added.
Accessible through QC e-Services and the QCitizen mobile application, the platform allows users to file reports, upload photographs and other supporting information, and monitor the status of their concerns through an integrated tracking system.
Valid reports are forwarded to the appropriate city department for action. Cases that fall under the jurisdiction of other entities may be referred to national government agencies, utility providers, telecommunications companies and other concerned organizations.
Among the concerns that may be reported through QC iReport are clogged drainage, illegal gambling, illegal parking, establishments operating without building or business permits, potholes and uncollected residential garbage.
The platform also accepts reports involving busted streetlights, illegal vendors and terminals, inaccurate weighing scales and overpricing in public markets, road obstructions other than vehicles, as well as requests for tree removal and trimming.
QC iReport is managed by the Quezon City Business Permits and Licensing Department and the QC Citizen Services Department.
For emergencies and incidents requiring immediate assistance, residents may instead contact QC Helpline 122, the city’s primary emergency response channel.
During the month-long onslaught of the southwest monsoon, or Habagat, in August, QC Helpline 122 received 17,534 calls, including 613 Habagat-related cases that were referred to the appropriate departments for immediate assistance.
The calls included inquiries on class suspensions and weather conditions, reports of flooding in barangays, requests for operational support, and appeals for emergency assistance during periods of heavy rainfall and flooding.
Through QC iReport and QC Helpline 122, the city government continues to expand its citizen-centered public service system by providing residents with accessible channels to report concerns, monitor government action and obtain assistance.
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