SANTA CRUZ, Laguna — ON her first day in office, Laguna Governor Sol Aragones immediately set a clear tone for her administration by signing Executive Order No. 1, aimed at promoting compassion and professionalism in public health service. The order strictly prohibits discourteous or rude behavior—locally referred to as “masungit” or “mataray”—among staff in all provincial hospitals and health facilities.
In a press conference held on Monday, January 30, Governor Aragones emphasized that every citizen deserves respectful and quality care, especially in moments of vulnerability. She said the directive is part of her broader vision to uplift the standard of public service in the province, with healthcare as a top priority.
“Our people deserve respectful and compassionate care, especially when they are at their most vulnerable,” Aragones said. “There is no place for bad attitudes in our hospitals.”
Under the executive order, hospital personnel found guilty of unprofessional conduct may face administrative sanctions or even dismissal, depending on the severity of the violation.
However, Governor Aragones also appealed to the public to do their part in maintaining a respectful environment within healthcare institutions.
“Respect is a two-way street,” she noted. “While we are holding our health workers to a higher standard, we also urge patients and their families to practice patience and courtesy.”
In a show of support for Aragones’ initiative, Department of Health Secretary Ted Herbosa welcomed the move and said the DOH is considering implementing a similar policy nationwide to promote professionalism and empathy in all public hospitals across the country.
Aragones’ bold first act reflects her administration’s clear stance on dignity, accountability, and improved public service — key priorities in her leadership of Laguna province.
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