To ensure the safety of all its customers and clients, SM City Calamba conducted a General Guard Formation as a part of their corporate responsibility to provide complete customer service.
The mall’s security personnel gathered for the inspection led by SM Supermalls’ SAVP for SCMC-CRS, Almus Alabe. F/SUPT Ariel C. Avilla Provincial Fire Director – Laguna BFP, Mr Charleston Tan SAVP for SM Retail –CRS, Engr. John Jason Terrenal SAVP for Operations – South and Angel Toreja – Assistant Vice President for Operations – South 3, also graced the inspection.
During the formation, uniforms and equipment were checked and inspected to conform to the standards set by the company. The inspection is done individually, from head to foot, following very distinct and unique procedures. Aside from the individual clothing and equipment, armaments and issued firearms were also inspected. Communication equipment and other support gadgets were also tested to ensure that they are always functional and ready to use.
During the program, Certificate of Commendation was awarded to the SM Security Force for their good deeds, honesty, and professionalism.
SM’s Customers Relations Services (CRS) believes that every SM security personnel are at the forefront of customer service. CRS also believes that the work of security personnel is not easy, but this should not adversely affect in any way the quality of service to customers. Instead, the security personnel should exert effort to improve the performance of their duties. This also aims to keep the standard high on the security requirements of the security providers which includes protocols for emergencies, accidents, alertness, equipment and firearms.
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